Quibzy for E-commerce

Post-purchase feedback, returns and product research for online stores

Online stores and marketplace sellers use Quibzy for post-purchase and delivery feedback, product reviews, return requests and product research. Embed surveys on your store or send them by email and WhatsApp.

For online marketplaces, online product sales.

Browse E-commerce templates Create a free survey

Who uses Quibzy in e-commerce

Store owners and founders

Run post-purchase surveys
Test pricing and new products
Understand target customers

Customer service teams

Handle return and refund requests
Collect delivery feedback
Answer enquiries through one form

Marketing teams

Collect product reviews
Track NPS and CSAT
Research customer preferences

Use cases

Learn from every order

Post-purchase and delivery feedback with follow-up when something went wrong.

Templates: Post-Purchase Feedback, Delivery Experience Feedback

Handle returns smoothly

Order number, reason, outcome and photos in one request.

Templates: Return & Refund Request Form, Contact & Support Request Form

Get reviews you can use

Structured product reviews, with permission before quoting.

Templates: Product Review Form, Net Promoter Score (NPS)

Research what to sell next

Audience, preference and willingness-to-pay surveys.

Templates: Market Research & Product Validation Survey, Pricing & Willingness-to-Pay Survey, Consumer Preferences Survey

How Quibzy fits e-commerce teams

Embed surveys on product and order-confirmation pages.
Customers can answer a whole survey inside WhatsApp, one question at a time.
Business plans add webhooks and API keys, so new responses can flow into your own tools.
Live charts, CSV and Excel export, PDF reports and a live Google Sheets link.
Respondents never need an account, and surveys are anonymous by default.