Quibzy for Telecommunications

Service satisfaction, fault reports and support for telecom and internet providers

Internet service providers, telecom operators and infrastructure companies use Quibzy to measure service satisfaction, take network fault reports and survey customers after support. Reach customers by WhatsApp in their own language.

For internet services, telecom infrastructure.

Browse Telecommunications templates Create a free survey

Who uses Quibzy in telecommunications

Customer experience teams

Measure satisfaction with speed, reliability and support
Track NPS by service
Survey after support cases

Network operations

Collect outage and slow-speed reports with locations
Log installation and service requests
Prioritise by area

Product and enterprise sales

Prioritise features
Qualify business leads
Test new plans

Use cases

Measure service quality

Speed, reliability, coverage, support and value, with NPS.

Templates: Internet Service Satisfaction Survey, Net Promoter Score (NPS)

Take fault reports with the right details

Issue type, service, start date and locality in one form.

Templates: Network Issue Report, Service Request Form

Follow up after support

Was it resolved, and how easy was it?

Templates: Service Resolution Feedback, Customer Effort Score (CES)

Grow enterprise accounts

Qualify business leads and prioritise features.

Templates: B2B Lead Qualification Form, Feature Prioritization Survey

How Quibzy fits telecommunications teams

Customers can answer a whole survey inside WhatsApp, one question at a time.
Respondents can answer in 21 languages, including Hindi, Bengali, Tamil, Malay, Chinese and Arabic.
Business plans add webhooks and API keys, so new responses can flow into your own tools.
Live charts, CSV and Excel export, PDF reports and a live Google Sheets link.
Respondents never need an account, and surveys are anonymous by default.