SERVICE BUSINESSESSurvey
Service Quality Review
Evaluate delivery, communication and service quality. 4 questions · ~2 min
Quibzy for Logistics & Transportation
Delivery feedback, damage reports and service requests for logistics companies
Freight forwarders, couriers, warehouses and delivery companies use Quibzy to measure delivery experience, take damage and loss reports, and qualify B2B leads. Drivers and depot staff can answer on any phone.
For freight, courier, warehousing, delivery.
Who uses Quibzy in logistics & transportation
Operations managers
- Track on-time delivery and package condition
- Log service requests
- Evaluate carriers and suppliers
Customer service teams
- Take damage and loss reports with photos
- Measure service quality
- Handle enquiries
Sales teams
- Qualify freight leads
- Take quote requests
- Survey key accounts
Use cases
Measure the last mile
On-time, package condition and courier courtesy, with follow-up only when something went wrong.
Templates: Delivery Experience Feedback
Handle claims consistently
Tracking number, issue type, value and photos in one report.
Templates: Shipment Damage or Loss Report, Contact & Support Request Form
Win more freight business
Qualify leads and capture quote details up front.
Templates: B2B Lead Qualification Form, Quote Request Form
Keep partners accountable
Scorecards for carriers, warehouses and suppliers.
Templates: Supplier Evaluation Survey, Service Quality Review
How Quibzy fits logistics & transportation teams
- Customers can answer a whole survey inside WhatsApp, one question at a time.
- Field teams can collect answers offline on a phone or tablet and sync when they're back online.
- Business plans add webhooks and API keys, so new responses can flow into your own tools.
- Live charts, CSV and Excel export, PDF reports and a live Google Sheets link.
- Respondents never need an account, and surveys are anonymous by default.
Templates for logistics & transportation
See all 7 →B2B SMESForm
B2B Lead Qualification Form
Capture requirements and qualify prospective business leads. 9 questions · ~3 min
SERVICE BUSINESSESForm
Quote Request Form
Gather details needed to prepare a quotation. 8 questions · ~3 min
SMESForm
Service Request Form
Capture requests for repairs, support or services. 8 questions · ~2 min
SMES / PROCUREMENTSurvey
Supplier Evaluation Survey
Assess supplier quality, reliability and communication. 5 questions · ~3 min
COURIERS / LOGISTICS / ONLINE STORESSurvey
Delivery Experience Feedback
Measure satisfaction with a delivery or courier service. 6 questions · ~2 min
Frequently asked questions
Can customers report damaged deliveries with photos?
Yes. The damage report template includes photo upload, tracking number and preferred resolution.
Does submitting a report approve a claim?
No. The thank-you message says the report will be reviewed; your team decides on the claim.
Can drivers fill in forms offline?
Yes. Team members can collect answers offline on a phone and sync when they're connected.