SurveyCouriers / Logistics / Online Stores6 questions · ~2 min

Delivery Experience Feedback survey template

This free Delivery Experience Feedback survey template helps you measure satisfaction with a delivery or courier service. It has 6 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — free All templates

Questions in this template

How satisfied are you with your delivery? *
Rating scale
Did it arrive on time? *
Single choice
Earlier than expected · On time · Late
What condition was your package in? *
Single choice
Perfect · Packaging damaged · Item damaged
How would you rate…
Grid (matrix)
Tracking updates · Courier’s courtesy · Delivery instructions followed
What went wrong?
Long text · shown only for some answers
Tracking number (optional)
Short text

* required. Every question is editable.

Recommended settings

Visibility: Unlisted — only people with the link
Responses: Anonymous — not linked to accounts
Results: Only you and your workspace see results
One response per: Browser

Best for: On-time check, package condition, conditional follow-up.

Industries: Logistics & Transportation, E-commerce.

Best practice for customer feedback

Ask at the moment of truth — right after a purchase, delivery or support case.
Track one headline metric (CSAT, NPS or CES) consistently over time.
Close the loop: thank customers and act on the top themes.

Delivery Experience Feedback: frequently asked questions

What questions should a Delivery Experience Feedback survey include?

A good Delivery Experience Feedback survey is short and focused. This template asks: How satisfied are you with your delivery? · Did it arrive on time? · What condition was your package in? · How would you rate… — plus 2 more. Remove anything you won’t act on.

Is the Delivery Experience Feedback survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Delivery Experience Feedback survey take to complete?

About 2 minutes — 6 questions. Shorter surveys get more responses.

Can I customise the Delivery Experience Feedback survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.