SurveySMEs4 questions · ~2 min

Customer Satisfaction (CSAT) survey template

This free Customer Satisfaction (CSAT) survey template helps you measure satisfaction with a product or service. It has 4 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. Overall, how satisfied are you with our product or service? *
    Rating scale
  2. How would you rate us on…
    Grid (matrix)
    Quality · Value for money · Speed of service · Friendliness of staff
  3. What could we have done better?
    Long text · shown only for some answers
  4. What did you like most?
    Long text · shown only for some answers

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Rating scale, text feedback, dashboard.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes (use AI theme summaries).

Customer Satisfaction (CSAT): frequently asked questions

What questions should a Customer Satisfaction (CSAT) survey include?

A good Customer Satisfaction (CSAT) survey is short and focused. This template asks: Overall, how satisfied are you with our product or service? · How would you rate us on… · What could we have done better? · What did you like most? Remove anything you won’t act on.

Is the Customer Satisfaction (CSAT) survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Customer Satisfaction (CSAT) survey take to complete?

About 2 minutes — 4 questions. Shorter surveys get more responses.

Can I customise the Customer Satisfaction (CSAT) survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Customer Satisfaction (CSAT) survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Customer Satisfaction (CSAT) survey template (free) · Quibzy