SurveyRetail / Ecommerce6 questions · ~2 min

Post-Purchase Feedback survey template

This free Post-Purchase Feedback survey template helps you collect feedback after a purchase. It has 6 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. How satisfied are you with your purchase? *
    Rating scale
  2. Did your order arrive as expected? *
    Single choice
    Yes · No
  3. What went wrong?
    Multiple choice · shown only for some answers
    Late delivery · Damaged item · Wrong item · Missing item · Didn’t match the description · Other
  4. How easy was it to place your order?
    Rating scale
  5. Order reference (optional)
    Short text
  6. Anything else you’d like to tell us?
    Long text

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Conditional questions, optional order reference.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes (use AI theme summaries).

Post-Purchase Feedback: frequently asked questions

What questions should a Post-Purchase Feedback survey include?

A good Post-Purchase Feedback survey is short and focused. This template asks: How satisfied are you with your purchase? · Did your order arrive as expected? · What went wrong? · How easy was it to place your order? — plus 2 more. Remove anything you won’t act on.

Is the Post-Purchase Feedback survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Post-Purchase Feedback survey take to complete?

About 2 minutes — 6 questions. Shorter surveys get more responses.

Can I customise the Post-Purchase Feedback survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Post-Purchase Feedback survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Post-Purchase Feedback survey template (free) · Quibzy