SurveySMEs4 questions · ~1 min

Net Promoter Score (NPS) survey template

This free Net Promoter Score (NPS) survey template helps you measure likelihood to recommend a business. It has 4 ready-made questions, takes about 1 minute to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. How likely are you to recommend us to a friend or colleague? *
    NPS (0–10)
  2. What is the main reason for your score? *
    Long text
  3. What would it take for you to give us a 10?
    Long text · shown only for some answers
  4. How long have you been a customer?
    Single choice
    Less than 3 months · 3–12 months · 1–3 years · More than 3 years

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: 0–10 scale, segment results.

Tip: Quibzy calculates your NPS automatically: % promoters (9–10) minus % detractors (0–6).

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes (use AI theme summaries).

Net Promoter Score (NPS): frequently asked questions

What questions should a Net Promoter Score (NPS) survey include?

A good Net Promoter Score (NPS) survey is short and focused. This template asks: How likely are you to recommend us to a friend or colleague? · What is the main reason for your score? · What would it take for you to give us a 10? · How long have you been a customer? Remove anything you won’t act on.

Is the Net Promoter Score (NPS) survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Net Promoter Score (NPS) survey take to complete?

About 1 minute — 4 questions. Shorter surveys get more responses.

Can I customise the Net Promoter Score (NPS) survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Net Promoter Score (NPS) survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Net Promoter Score (NPS) survey template (free) · Quibzy