FormSMEs8 questions · ~2 min

Service Request Form template

This free Service Request Form template helps you capture requests for repairs, support or services. It has 8 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — free All templates

Questions in this template

Your name *
Short text
Email address *
Email address
Phone *
Phone number
Type of request *
Single choice
Repair · Maintenance · Installation · Technical support · Other
How urgent is it? *
Single choice
Emergency (today) · Within 48 hours · This week · Flexible
Location / address *
Short text
Describe the issue *
Long text
Photo of the issue (optional)
File upload

* required. Every question is editable.

Recommended settings

Visibility: Unlisted — only people with the link
Responses: Anonymous — not linked to accounts
Results: Only you and your workspace see results
One response per: No limit (people can submit for others)
Consent notice: Included — edit it to match your policy

Best for: File upload, status workflow integration.

Tip: Connect a webhook to create tickets in your helpdesk or task tool automatically.

Best practice for operations

Make required fields truly required, and everything else optional.
Use a webhook to send new requests to your team’s tools.
Restrict supplier scorecards to the procurement team.

Service Request Form: frequently asked questions

What questions should a Service Request Form include?

A good Service Request Form is short and focused. This template asks: Your name · Email address · Phone · Type of request — plus 4 more. Remove anything you won’t act on.

Is the Service Request Form anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account, although the form asks for contact details so you can reply.

How long does the Service Request Form take to complete?

About 2 minutes — 8 questions. Shorter forms get more responses.

Can I customise the Service Request Form template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.