SurveyService Businesses4 questions · ~2 min

Service Quality Review survey template

This free Service Quality Review survey template helps you evaluate delivery, communication and service quality. It has 4 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. How would you rate our… *
    Grid (matrix)
    Delivery on time · Quality of work · Communication · Professionalism · Value for money
  2. Overall satisfaction *
    Rating scale
  3. What should we improve?
    Long text · shown only for some answers
  4. Would you hire us again?
    Single choice
    Yes · Maybe · No

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Ratings, follow-up comments.

Best practice for product & service reviews

  • Ask for a rating first, then the reason.
  • Get permission before quoting a review publicly.
  • Photo uploads help, but keep them optional.

Service Quality Review: frequently asked questions

What questions should a Service Quality Review survey include?

A good Service Quality Review survey is short and focused. This template asks: How would you rate our… · Overall satisfaction · What should we improve? · Would you hire us again? Remove anything you won’t act on.

Is the Service Quality Review survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Service Quality Review survey take to complete?

About 2 minutes — 4 questions. Shorter surveys get more responses.

Can I customise the Service Quality Review survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Service Quality Review survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Service Quality Review survey template (free) · Quibzy