SurveyISPs / Telecom Operators6 questions · ~3 min

Internet Service Satisfaction Survey template

This free Internet Service Satisfaction Survey template helps you measure satisfaction with broadband or mobile data service. It has 6 ready-made questions, takes about 3 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. Which service do you use? *
    Single choice
    Home broadband / fibre · Mobile data · Business connection
  2. Overall, how satisfied are you with your service? *
    Rating scale
  3. How would you rate…
    Grid (matrix)
    Speed · Reliability · Coverage · Customer support · Billing clarity · Value for money
  4. How often do you have outages or slow speeds?
    Single choice
    Never · Rarely · Monthly · Weekly · Daily
  5. How likely are you to recommend us to a friend? *
    NPS (0–10)
  6. What one thing should we improve?
    Long text

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Speed, reliability and support ratings, NPS.

Industries: Telecommunications.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes.

Internet Service Satisfaction Survey: frequently asked questions

What questions should a Internet Service Satisfaction Survey include?

A good Internet Service Satisfaction Survey is short and focused. This template asks: Which service do you use? · Overall, how satisfied are you with your service? · How would you rate… · How often do you have outages or slow speeds? — plus 2 more. Remove anything you won’t act on.

Is the Internet Service Satisfaction Survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Internet Service Satisfaction Survey take to complete?

About 3 minutes — 6 questions. Shorter surveys get more responses.

Can I customise the Internet Service Satisfaction Survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Internet Service Satisfaction Survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Internet Service Satisfaction Survey template (free) · Quibzy