SurveyService Businesses4 questions · ~2 min

Service Resolution Feedback survey template

This free Service Resolution Feedback survey template helps you evaluate support or service issue resolution. It has 4 ready-made questions, takes about 2 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. Was your issue resolved? *
    Single choice
    Yes · Partly · No
  2. How satisfied are you with how we handled it? *
    Rating scale
  3. How would you rate our team on…
    Grid (matrix)
    Response time · Knowledge · Courtesy · Keeping you informed
  4. What is still outstanding?
    Long text · shown only for some answers

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Conditional branching, ratings.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes (use AI theme summaries).

Service Resolution Feedback: frequently asked questions

What questions should a Service Resolution Feedback survey include?

A good Service Resolution Feedback survey is short and focused. This template asks: Was your issue resolved? · How satisfied are you with how we handled it? · How would you rate our team on… · What is still outstanding? Remove anything you won’t act on.

Is the Service Resolution Feedback survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Service Resolution Feedback survey take to complete?

About 2 minutes — 4 questions. Shorter surveys get more responses.

Can I customise the Service Resolution Feedback survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Service Resolution Feedback survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Service Resolution Feedback survey template (free) · Quibzy