SurveyHotels / Guesthouses / Resorts7 questions · ~3 min

Hotel Guest Feedback survey template

This free Hotel Guest Feedback survey template helps you hear from guests about their stay. It has 7 ready-made questions, takes about 3 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. What was the main purpose of your stay?
    Single choice
    Leisure · Business · Event / wedding · Other
  2. Overall, how satisfied were you with your stay? *
    Rating scale
  3. How would you rate…
    Grid (matrix)
    Check-in · Room comfort · Cleanliness · Breakfast / dining · Staff friendliness · Wi-Fi · Value for money
  4. How likely are you to recommend us to friends or family?
    NPS (0–10)
  5. What did you enjoy most?
    Long text
  6. What could we do better?
    Long text
  7. Would you stay with us again?
    Single choice
    Definitely · Probably · Not sure · Probably not

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Ratings for each part of the stay, NPS, open feedback.

Industries: Hospitality & Tourism.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes.

Hotel Guest Feedback: frequently asked questions

What questions should a Hotel Guest Feedback survey include?

A good Hotel Guest Feedback survey is short and focused. This template asks: What was the main purpose of your stay? · Overall, how satisfied were you with your stay? · How would you rate… · How likely are you to recommend us to friends or family? — plus 3 more. Remove anything you won’t act on.

Is the Hotel Guest Feedback survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Hotel Guest Feedback survey take to complete?

About 3 minutes — 7 questions. Shorter surveys get more responses.

Can I customise the Hotel Guest Feedback survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Hotel Guest Feedback survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Hotel Guest Feedback survey template (free) · Quibzy