SurveyFintechs / Digital Banks / Brokers6 questions · ~3 min

Fintech App Experience Survey template

This free Fintech App Experience Survey template helps you understand how customers find your payments, banking or investment app. It has 6 ready-made questions, takes about 3 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. Which features do you use? *
    Multiple choice
    Payments / transfers · Bill payments · Savings · Investing · Loans / credit · Insurance · Budgeting tools
  2. How often do you use the app?
    Single choice
    Daily · Weekly · Monthly · Less often
  3. How easy is the app to use? *
    Rating scale
  4. How much do you agree?
    Grid (matrix)
    I trust the app with my money · Fees and charges are clear · Transactions are fast · Support resolves my issues
  5. How likely are you to recommend the app to a friend? *
    NPS (0–10)
  6. What one thing would make the app better?
    Long text

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser
Consent notice
Included — edit it to match your policy

Best for: Feature usage, trust and ease ratings, NPS.

Industries: IT & Software, Financial Services.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes.

Fintech App Experience Survey: frequently asked questions

What questions should a Fintech App Experience Survey include?

A good Fintech App Experience Survey is short and focused. This template asks: Which features do you use? · How often do you use the app? · How easy is the app to use? · How much do you agree? — plus 2 more. Remove anything you won’t act on.

Is the Fintech App Experience Survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Fintech App Experience Survey take to complete?

About 3 minutes — 6 questions. Shorter surveys get more responses.

Can I customise the Fintech App Experience Survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Fintech App Experience Survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Fintech App Experience Survey template (free) · Quibzy