SurveySMEs / Retail / SaaS9 questions · ~3 min

Customer Feedback Survey template

This free Customer Feedback Survey template helps you collect feedback about a recent product, purchase or service experience. It has 9 ready-made questions, takes about 3 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — freeAll templates

Questions in this template

  1. What product or service did you use? *
    Short text
  2. How satisfied are you with your overall experience? *
    Rating scale
  3. How would you rate the quality of the product or service? *
    Rating scale
  4. How easy was it to use or access our product or service?
    Rating scale
  5. How likely are you to recommend us to a friend or colleague? *
    NPS (0–10)
  6. What did you like most about your experience?
    Long text
  7. What could we improve?
    Long text
  8. May we contact you about your feedback?
    Single choice
    Yes · No
  9. Your email address
    Email address · shown only for some answers

* required. Every question is editable.

Recommended settings

Visibility
Unlisted — only people with the link
Responses
Anonymous — not linked to accounts
Results
Only you and your workspace see results
One response per
Browser

Best for: Ratings, recommendation score, optional follow-up.

Industries: useful in every industry.

Best practice for customer feedback

  • Ask at the moment of truth — right after a purchase, delivery or support case.
  • Track one headline metric (CSAT, NPS or CES) consistently over time.
  • Close the loop: thank customers and act on the top themes.

Customer Feedback Survey: frequently asked questions

What questions should a Customer Feedback Survey include?

A good Customer Feedback Survey is short and focused. This template asks: What product or service did you use? · How satisfied are you with your overall experience? · How would you rate the quality of the product or service? · How easy was it to use or access our product or service? — plus 5 more. Remove anything you won’t act on.

Is the Customer Feedback Survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account, although the form asks for contact details so you can reply.

How long does the Customer Feedback Survey take to complete?

About 3 minutes — 9 questions. Shorter surveys get more responses.

Can I customise the Customer Feedback Survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.

How do I share the Customer Feedback Survey and see results?

Publish it to get a link, QR code and embed code. Results update live; export to CSV or Excel, print a PDF report, or connect Google Sheets.

Customer Feedback Survey template (free) · Quibzy