SurveyNGOs / Volunteer Coordinators9 questions · ~3 min

Volunteer Satisfaction Survey template

This free Volunteer Satisfaction Survey template helps you understand how volunteers feel and what keeps them coming back. It has 9 ready-made questions, takes about 3 minutes to answer, and is anonymous by default. Customise every question, then share it by link, QR code or website embed.

Use this template — free All templates

Questions in this template

How long have you volunteered with us? *
Single choice
Less than 3 months · 3–12 months · 1–3 years · More than 3 years
What do you mainly help with?
Multiple choice
Events · Teaching / tutoring · Fundraising · Admin & data · Field work · Social media · Other
Overall, how satisfied are you with volunteering here? *
Rating scale
How much do you agree? *
Grid (matrix)
I received enough training · I know who to ask for help · My time is used well · I feel appreciated · I can see the difference I make
How likely are you to keep volunteering in the next six months?
Rating scale
What would make volunteering better?
Multiple choice
More flexible shifts · Better training · Clearer communication · Recognition · Travel or meal support · More variety in tasks · Other
What, if anything, might make you stop volunteering?
Long text · shown only for some answers
How likely are you to recommend volunteering with us to a friend?
NPS (0–10)
Any other comments?
Long text

* required. Every question is editable.

Recommended settings

Visibility: Unlisted — only people with the link
Responses: Anonymous — not linked to accounts
Results: Only you and your workspace see results
One response per: Browser

Best for: Experience ratings, support, retention intent, anonymous.

Industries: NGO & Non-Profit.

Best practice for ngo & community impact

Explain why you’re asking and that taking part won’t affect anyone’s access to services.
Offer the survey in the languages your community speaks — Quibzy supports 21.
Use the same questions at baseline and follow-up so you can compare.

Volunteer Satisfaction Survey: frequently asked questions

What questions should a Volunteer Satisfaction Survey include?

A good Volunteer Satisfaction Survey is short and focused. This template asks: How long have you volunteered with us? · What do you mainly help with? · Overall, how satisfied are you with volunteering here? · How much do you agree? — plus 5 more. Remove anything you won’t act on.

Is the Volunteer Satisfaction Survey anonymous?

Yes. Responses are anonymous by default and aren’t linked to anyone’s account.

How long does the Volunteer Satisfaction Survey take to complete?

About 3 minutes — 9 questions. Shorter surveys get more responses.

Can I customise the Volunteer Satisfaction Survey template?

Yes. Every question, option and setting is editable before you publish, and you can add skip logic, pages, a cover image and translations into 20 more languages, from Chinese, Hindi and Spanish to Arabic, Bengali and Hausa.